Address
Gates Aftermarket Support Desk, 2800 Catalog Parkway, Service Workflow District, United States.
Send regional warehouse or distributor routing details in the inquiry so the team can connect your request to the right coverage conversation.
Contact Gates
Route your parts question to the right support path.
Use this page when a Gates request needs more than a basic product name. The support team can respond more clearly when you include the vehicle application, product family, requested quantity, buyer role and timing window. That information is especially important for belts, hoses, tensioners, cooling system parts and brake components, because fitment and replenishment details often decide which route is appropriate.
Phone and email
Phone: +1 555 014 2840
Email: [email protected]
Email works best for part families, quote lists and documentation reviews because it lets your team attach application notes and purchasing context.
Working hours
Monday to Friday, 8:00 AM to 6:00 PM local support time.
Requests received outside working hours should include urgency, service date and the product category so the next available support window can begin with useful detail.
Two-column inquiry
Include the application, category and timing.
The contact form uses the shared feedback include so the same privacy, field and submission structure appears across the Gates site. It does not embed a separate contact form. For faster review, describe whether the request is for a commercial fleet maintenance program, regional parts distributor, independent repair workshop, dealer service department, wholesale buyer or specialist performance garage.
When the product family is known, name it directly: Belts, Hoses & Tensioners, Cooling System Parts or Brake System Components. If the exact part is not clear, provide the vehicle application and symptoms so the support conversation can start with fitment rather than guesswork.
For multi-branch buyers, add the branch count, replenishment cycle and whether the inquiry is tied to a scheduled repair campaign or recurring stock review. Those details help the response separate urgent service-bay support from broader distributor planning.
Parts inquiry
Share the application, quantity and timing.
Gates support will route your request toward catalog fitment, distribution availability or documentation review.